MORE THAN MEASURED · ACCOUNT DELETION
Delete your More Than Measured account
You can request deletion of your More Than Measured (MTM) account and associated data by emailing Serenity Valley Works LLC. You do not need to open or reinstall the app.
Request deletion by email
Email morethanmeasured@gmail.com with the subject MTM account deletion request.
Include the email address associated with your MTM account and say that you want your account and associated data deleted. If possible, send the request from that address. We may require verification before processing the request. Do not send your password.
Gmail opens in your browser and may ask you to sign in. The default email app option requires an email app configured on your device. You can also copy the address into any email service. Opening a draft does not send a request; review your message and send it when ready.
Delete from inside MTM
If you still have access to the app, you can also request account deletion under Account & Household.
What happens after deletion is scheduled?
Your live server account data is scheduled for deletion 30 days later. Any linked MTM subscription is canceled immediately when deletion is scheduled. During the 30-day recovery period, you can sign in to restore your account and saved server data. Restoration does not restart billing or reset a free trial.
After the recovery period, the scheduled account and eligible live server data are removed. This includes account information and the saved child or household information associated with it, subject to shared-household review. Shared records are not silently deleted while other household members remain; support may need to resolve ownership or shared data before final removal.
Information that may remain
For another 30 days after removal, MTM keeps a salted value derived from the verified email address to limit repeated account creation. This is not a usable account or a copy of your email address. Stripe may retain billing records separately. Server deletion does not remove copies you downloaded or stored on your devices.
Local backups rotate separately. Offsite backups retain up to 14 daily, 8 weekly, and 12 monthly snapshots; earlier account data may remain until those backups expire.
Read our Privacy Policy for the full data-retention details, or contact MTM support for help with your request.